terms/conditions/contact

Terms & Conditions:

Legal Disclaimer
Flossy is not responsible for the misuse, incorrect installation, or failure of any product we sell.

Under no circumstances, including but not limited to negligence, will Flossy be liable for special or consequential damages that result from the use or inability to use our products. Flossy does not assume responsibility for any damage to the user, passenger or vehicle resulting from the operation of a Flossy product.

FLOSSY KNOBS ARE MACHINE THREADED TO OEM THREAD PITCHES AND SIZES.  AFTERMARKET SHIFTERS, OR SHIFTER EXTENSIONS ARE NOT GUARANTEED TO FIT. 

TO PROTECT USERS OF OUR PRODUCT FROM INJURY OR DEATH, THE USER ASSUMES ALL RISKS. 

Warranty


Installation of some Flossy products may or may not void factory warranties. Always keep factory equipment that has been replaced in case work is required at the dealer or the vehicle is sold.  Flossy will warranty shift knobs for 5 years from the original purchase date, and will replace any defects or abnormal issues with a comparable new product.  Only one replacement per 5 year period will be granted under the warranty offered.

Warranty does not cover the following:
-Damage incurred to related vehicle components
-Regular day to day wear on vehicle (this includes engraving wear)
-Shipping costs for replacements
-Installation costs and vehicle down time
-Products that have been modified, incorrectly installed or misused
-Mounting hardware and bearings



 

Return Policy:

Returns are only accepted within 30 days of receiving the product.  Flossy reserves the right to refuse a return based on the condition of the product, lack of parts that came in original packaging, and custom engraved orders.
- Flossy will NOT RETURN the price of packaging, shipping and handling of a returned product.
- Flossy will NOT RETURN any custom engraved knobs, regardless of "dislike" or personal reasons.  We can and will exchange the knob for another with or without custom engraving.  Flossy reserves the right to exchange the product based on similar make or type at Flossy's discretion.

Please use a standard shipping method like USPS and mark it with a low value and as a "defective product".

Additionally, the Consumer must email us prior to Returning the Product for acknowledgement of the return.

The retailer or the customer should return the product in question, freight pre-paid. It must be accompanied with the original sales receipt and a clear description of the problem.

This limited warranty may give you specific legal rights, which vary from state to state.  



Privacy Policy:

Information Collection and Use
We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Orders
We request information from the user on our order form. Here a user must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log-in with a password more than once per visit, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. For registered users, we are using encrypted cookies that will expire after 3 months. If a site guest rejects the cookies, when they traverse our site and click into an area that requires a log-in, we request they enter their password. If a guest elects to reject the use of cookies, they will have to complete a full log-in here. The only drawback to this is that the user rejecting cookies will be limited in their access to some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance their experience each time they visit our site.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing." To learn more about SSL, follow this link [http://www.ssl.com/developers/faq/].

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer care representative) are granted access to personally identifiable information.

 

Flossy is commited to giving you the highest quality, American made products.  If you have any questions, commentary, concerns, or just want to tell us that you have been converted to flossy-ism, please do not hesitate to contact us at:

bossfloss@theflossysite.com